Terms of service

Terms of Service

Effective Date: May 18, 2026

Welcome to Bhadohi Carpets. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our website.

1. Overview

This website is operated by Bhadohi Carpets. Throughout the site, the terms “we,” “us,” and “our” refer to Bhadohi Carpets.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

2. Online Store Terms

By using this site, you confirm that:

  • You are at least the age of majority in your country or state of residence.
  • You will not use our products for unlawful or unauthorized purposes.
  • You will not transmit viruses, malware, or harmful code.

Any violation of these Terms may result in immediate termination of your access.

3. Products & Availability

We specialize in handcrafted rugs, carpets, and home furnishings.

Because many of our products are handmade:

  • Slight variations in color, weave, texture, size, and finish may occur.
  • Product images are professionally captured, but actual colors may vary depending on screen settings.
  • Availability may change without prior notice.

We reserve the right to limit quantities or discontinue products at any time.

4. Pricing & Currency

All prices displayed on our website are listed in the selected currency shown at checkout.

For international customers:

  • Currency conversions are approximate.
  • Final charges may vary depending on your bank, payment provider, taxes, or exchange rates.

We reserve the right to change prices without notice.

5. Orders & Payment

We reserve the right to refuse, cancel, or limit any order for reasons including:

  • Suspected fraud
  • Incorrect pricing
  • Inventory errors
  • Shipping restrictions

If your order is canceled after payment, a full refund will be processed to your original payment method.

6. Shipping & Delivery

Shipping timelines are estimates only.

Delivery delays may occur due to:

  • Customs clearance
  • Carrier delays
  • Weather conditions
  • Regional restrictions

Risk of loss transfers to the customer upon delivery.

7. Returns & Refunds

Returns are subject to our Return Policy.

Items may not qualify for return if:

  • Used, damaged, altered, or custom-made
  • Returned without original packaging
  • Reported outside the return window

Refunds are issued after inspection and approval.

8. Custom & Made-to-Order Products

Custom rugs, made-to-order items, and personalized products are final sale unless damaged during transit.

Production timelines may vary depending on craftsmanship requirements.

9. Intellectual Property

All website content including:

  • Product photography
  • Logos
  • Text
  • Designs
  • Graphics
  • Product descriptions

are the property of Bhadohi Carpets and may not be copied, reproduced, or used without written permission.

10. Accuracy of Information

We strive for accuracy but do not guarantee that all product descriptions, pricing, availability, or website content will always be error-free.

We reserve the right to correct any errors at any time.

11. Third-Party Services

Our website may use third-party tools or integrations including:

  • Payment gateways
  • Shipping carriers
  • Analytics tools
  • Marketing platforms

We are not liable for third-party service interruptions or issues.

12. Limitation of Liability

To the maximum extent permitted by law, Bhadohi Carpets shall not be liable for:

  • Indirect damages
  • Loss of profits
  • Data loss
  • Business interruption
  • Delivery delays

Our total liability shall never exceed the amount paid for the product.

13. Governing Law

These Terms shall be governed by applicable laws of the jurisdiction where Bhadohi Carpets operates and serves customers.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon posting.

15. Contact Information

For questions regarding these Terms, please contact:

Bhadohi Carpets
Email: ecomm@bhadohicarpets.com
Website: www.bhadohicarpets.co