Return & Refund Policy
At Bhadohi Carpets, every rug is handcrafted with exceptional care and attention to detail. We are committed to delivering high-quality products and ensuring customer satisfaction. Please read our return and refund policy carefully before placing your order.
Domestic Orders (India)
We accept returns for eligible orders delivered within India under the following conditions:
- The return request must be submitted within 15 days of delivery.
- The rug must be unused, unwashed, and in its original condition with all tags and packaging intact.
- The item must pass our quality inspection after it is received.
International Orders
Due to the high cost of international shipping, customs procedures, and the handcrafted nature of our products, we do not accept returns or provide refunds for international orders once they have been delivered.
We encourage customers to carefully review product specifications, dimensions, colors, and materials before placing an international order.
If you have any questions before purchasing, please contact us at ecomm@bhadohicarpets.com and we'll be happy to assist.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item:
- Notify us within 48 hours of delivery.
- Email ecomm@bhadohicarpets.com.
- Include your order number and clear photographs of the issue.
After verification, we will determine the appropriate resolution, which may include:
- Replacement
- Repair (where applicable)
- Partial refund
- Full refund
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized rugs
- Made-to-order rugs
- Clearance or final sale items
- Used, washed, altered, or damaged products
- International orders (except for products damaged during transit or shipped incorrectly)
Refund Processing
For approved domestic returns:
- Refunds are processed within 10–14 business days after the returned item passes inspection.
- Refunds are issued using the original payment method.
- Original shipping charges are non-refundable unless the error was caused by Bhadohi Carpets.
Return Shipping
For eligible domestic returns:
- If the return is due to a manufacturing defect or our error, we will bear the return shipping cost.
- For all other approved returns, the customer is responsible for return shipping charges.
Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.
Custom-made orders cannot be cancelled once production has started.
Need Assistance?
If you have any questions regarding your order, please contact us:
Email: ecomm@bhadohicarpets.com
Phone: +91 7275168990