SHIPPING POLICY

Shipping Coverage

Bhadohi Carpets proudly ships handcrafted rugs worldwide. We deliver to customers across North America, Europe, Australia, the Middle East, Asia, and many other international destinations.

If your country is not available during checkout, please contact us at ecomm@bhadohicarpets.com before placing your order.

Order Processing Time

  • All in-stock rugs are processed to dispatch within 1–3 business days after payment confirmation.
  • Custom-made or made-to-order rugs generally require 8–15 weeks depending on design complexity and size.
  • Orders placed on weekends or public holidays are processed on the next business day.

Shipping Partners

We work with trusted international courier services including:

  • DHL Express
  • FedEx
  • UPS
  • Shiprocket

The shipping partner may vary depending on the destination country.

Estimated Delivery Time

Estimated transit times after dispatch:

  • United States: 7–10 business days
  • Canada: 7–10 business days
  • United Kingdom: 7–10 business days
  • Europe: 7–10 business days
  • Australia & New Zealand: 7–12 business days
  • Middle East: 7–10 business days
  • Asia: 7–10 business days

Remote areas and custom clearance may require additional delivery time.

Shipping Charges

Shipping costs are calculated during checkout based on:

  • Product size
  • Product weight
  • Destination country

The exact shipping charge is displayed before payment is completed.

Customs Duties & Taxes

International shipments may be subject to customs duties, import taxes, or local government fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive:

  • Shipping confirmation email
  • Tracking number
  • Courier information

Customers can monitor shipment progress using the courier's tracking system and our team will monitor and updates customer till delivery.

Damaged Packages

If your package arrives damaged:

We will assist in resolving the issue as quickly as possible.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered, please contact us immediately before dispatch.

Additional shipping charges may apply if the package needs to be redirected or reshipped.

Delayed Deliveries

Although we strive to meet estimated delivery times, delays may occur due to:

  • Customs clearance
  • Weather conditions
  • Airline disruptions
  • Public holidays
  • Force majeure events

We appreciate your patience and will assist in tracking delayed shipments.

Contact

For shipping-related questions, please contact:

Bhadohi Carpets

Email: ecomm@bhadohicarpets.com

Phone: +91 7275168990